Last updated: 10 July 2026

Privacy Policy

We Care Auto Repairs respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, book an appointment, contact us or use our automotive services.

This policy applies to We Care Auto Repairs and our website at wecareautorepairs.co.nz.

1. Who We Are

In this Privacy Policy, “We Care Auto Repairs”, “we”, “us” and “our” refer to:

We Care Auto Repairs
234 Richardson Road
Mount Roskill, Auckland 1041
New Zealand

Email: [email protected]
Phone: 09 626 0785

For privacy-related enquiries, you can contact our Privacy Officer using the details above.

2. What Personal Information We Collect

The personal information we collect depends on how you interact with us. We may collect:

Contact information

This may include your name, phone number, email address, residential or business address, and preferred method of communication.

Vehicle and service information

When you request a quote, make a booking or bring a vehicle to our workshop, we may collect:

Vehicle registration number
Vehicle make, model and year
Vehicle Identification Number, where required
Odometer reading
Service and repair history
Information about vehicle faults, damage or performance
Photographs or videos of your vehicle
Inspection, diagnostic, WOF and repair information
Insurance, fleet or warranty information
Quotes, approvals and service instructions

Booking and communication information

We may collect information contained in online booking forms, website enquiry forms, emails, text messages and other electronic messages, telephone conversations, in-person discussions, and reviews, feedback and customer service enquiries. We may also retain records of the work you have authorised and communications relating to your vehicle.

Payment and transaction information

We may collect billing details, invoice records, payment status, transaction references, and details required to process refunds or resolve payment enquiries. Where payments are processed by a third-party payment provider, we may not receive or store your complete debit or credit card details.

Website and technical information

When you use our website, certain information may be collected automatically, including your IP address, browser and device type, operating system, pages viewed, time spent on the website, referring website or advertising campaign, booking or enquiry interactions, cookie and analytics information, and marketing preferences.

We may record whether you have agreed to receive service reminders, WOF reminders, promotional emails, text messages, special offers or other marketing communications.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you make a booking, request a quote or contact us
When you bring a vehicle to our workshop
Through our website, booking system or contact forms
Through email, telephone, text message or social media
When you make a payment
When you provide feedback or leave a review
Through cookies, analytics and similar website technologies
From publicly available sources
From another person or organisation where permitted

We may sometimes receive information about you from another person, such as a family member or vehicle owner, an employer or fleet manager, an insurance provider, a warranty provider, a roadside assistance provider, a person referring you to our workshop, or an online booking, advertising or customer-management platform.

Where we collect personal information about you from someone else, we will take reasonable steps to make you aware of the collection and its purpose unless an exception under New Zealand privacy law applies.

4. Why We Collect and Use Your Information

We may collect and use personal information to:

Respond to enquiries
Arrange and manage appointments
Identify your vehicle
Inspect, diagnose, service and repair your vehicle
Conduct WOF inspections
Prepare quotes and estimates
Obtain approval before carrying out work
Order parts or arrange specialist services
Provide updates about your vehicle
Maintain service and repair records
Administer warranties, insurance or fleet work
Process payments, invoices and refunds
Recover overdue amounts
Provide customer support
Send service, maintenance and WOF reminders
Request feedback or reviews
Improve our services, website and customer experience
Measure the performance of our website and advertising
Send marketing communications where you have consented or where otherwise permitted
Detect fraud, misuse, security threats or unlawful activity
Meet our legal, tax, accounting, safety and regulatory obligations
Protect our rights, customers, employees and property

We will not use your personal information for a purpose that is unrelated to the reason it was collected unless you have authorised the additional use or the use is otherwise permitted by law.

5. Information Required to Provide Our Services

You may choose not to provide personal information to us. However, some information is necessary for us to confirm your identity or contact details, identify your vehicle, arrange an appointment, provide a quote, complete requested work, process payment, or meet legal or regulatory requirements. If the required information is not provided, we may be unable to accept a booking or provide some services.

6. When We May Share Personal Information

We may disclose personal information when reasonably necessary to provide our services or operate our business. Recipients may include:

Our employees and authorised contractors
Parts suppliers
Specialist automotive service providers
WOF, compliance or inspection providers
Towing and roadside assistance providers
Insurance and warranty providers
Fleet managers or vehicle owners
Accountants, advisers and debt-recovery providers
Website hosting and IT support providers
Appointment-booking and customer-management providers
Email, text message and communication providers
Payment-processing and accounting providers
Website analytics and advertising providers
Government agencies, regulators, courts or law-enforcement authorities where required or permitted by law
A purchaser or adviser involved in a proposed sale, merger or restructuring of our business

We will only provide information that is reasonably necessary for the relevant purpose. We do not sell or rent personal information to third parties.

7. Overseas Service Providers

Some of the technology and service providers we use may store or process information outside New Zealand. This can include providers of website hosting, cloud storage, appointment booking, customer relationship management, email and messaging, payment processing, analytics and digital advertising.

Where New Zealand privacy law requires it, we will take reasonable steps to ensure that personal information disclosed overseas is protected by privacy safeguards comparable to those applying in New Zealand or is disclosed under another legally permitted arrangement.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies. Cookies are small data files stored on your device. They may be used to keep the website functioning correctly, remember website preferences, understand how visitors use the website, measure website performance, track enquiries or appointment bookings, measure advertising performance, and present more relevant advertising.

Some cookies may be placed by third-party services, such as website analytics, embedded maps, social media platforms or advertising providers. You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.

9. Marketing Communications

Where you have agreed to receive marketing communications, or where otherwise permitted by law, we may contact you about service offers, workshop promotions, vehicle maintenance, WOF or service reminders, new services and customer updates.

You can unsubscribe at any time by using the unsubscribe link in an email, following the opt-out instructions in a message, replying “STOP” where that option is provided, or contacting us directly. Unsubscribing from promotional communications will not prevent us from sending essential messages relating to an appointment, quote, payment, repair or service you have requested.

10. How We Protect Personal Information

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification, disclosure and destruction. Our safeguards may include access controls, passwords, secure technology providers, staff procedures and limits on who can access customer information.

No website, electronic transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain service and warranty records, manage customer relationships, resolve disputes, meet tax, accounting and legal obligations, and protect or enforce our legal rights. When information is no longer reasonably required, we may securely delete, destroy or anonymise it.

12. Accessing or Correcting Your Information

You have the right to ask us whether we hold personal information about you. You may also ask us to provide access to your personal information, correct inaccurate or incomplete information, or attach a statement of correction where appropriate.

To make a request, contact our Privacy Officer using the details at the end of this policy. We may need to verify your identity before processing your request. We will respond within the timeframe required under New Zealand privacy law. In some circumstances, the law may allow us to withhold certain information. If this applies, we will explain the reason where legally permitted.

13. Privacy Breaches

If we become aware of a privacy breach, we will assess the nature and potential impact of the breach. Where a breach is likely to cause serious harm, we will notify the affected individuals and the Office of the Privacy Commissioner as required by New Zealand law.

14. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social media pages or other online services. Those services operate under their own privacy policies and practices. We are not responsible for how a third party collects, uses or protects your information after you leave our website. We recommend reviewing the privacy policy of any third-party service you use.

15. Children’s Privacy

Our services are not directed towards children. Where a booking or enquiry relates to a person under 18, we may require information or authorisation from their parent, guardian, vehicle owner or another responsible adult.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices change, we introduce new systems or services, legal or regulatory requirements change, or we change how we collect or use personal information. The latest version will be published on our website with an updated “Last updated” date.

17. Privacy Questions or Complaints

For questions, access requests, corrections or complaints relating to privacy, contact:

Privacy Officer
We Care Auto Repairs
234 Richardson Road
Mount Roskill, Auckland 1041
New Zealand